Our process

First message to signed report.

Villas and apartments, owners and tenants. Seven steps from the first message to the warranty.

DAY 0
You message us
WhatsApp, call or email with the problem and a few photos if you have them. You reach a coordinator who knows the jobs.
YOU GET
A reply within the hour during working hours.
WITHIN 48 HOURS
We look before we price
A technician or supervisor visits, finds the cause and checks anything nearby that is part of the same problem.
YOU GET
A clear answer on what is wrong, including when nothing needs doing.
2 TO 3 WORKING DAYS
A price in writing
Scope, fixed price, timeline and warranty, agreed before a tool comes out.
YOU GET
A written quote you can compare and approve.
ON YOUR APPROVAL
We plan around you
We book the work around your access, building rules and the people living there. Nothing is added without your approval.
YOU GET
A confirmed date, team and list of what to expect on the day.
DURING THE WORK
Checked at each stage
Our own technicians with approved materials. Floors and furniture are protected and a supervisor checks each stage.
YOU GET
Progress updates, with photos if you are not on site.
HANDOVER
Signed off and cleared up
We walk through the work with you, clear up properly and close the job only when you sign it off.
YOU GET
Completion report, before and after photos and your sign-off.
AFTER
A warranty that holds
If our work isn't right within the warranty period, we come back and fix it with no labour charge.
YOU GET
A written workmanship warranty.

Our standard

The test for every job: will the client need to call us about it again? If yes, it isn't finished.

You message us